THE Davao City government is planning to develop a centralized communication system to give Dabawenyos better access for all Covid-19-related concerns.
This is in response to the complaints among residents that the Covid-19 hotlines are not accessible or their call gets passed around whenever they would call to ask for their swab results or seeking consultation on their current condition.
City Health Office Acting Head Dr. Ashley Lopez said the system is currently being finalized by the Human Resource Management Office and the City Information Technology Center.
Lopez said he is aware of the public’s confusion on which hotline to call to address their respective concerns.
“Hinaut unta ma-plastar na. Kabalo ko nga isa sa mga complaints is sa kadaghan sa mga hotlines, nalibog na kung unsay tawagan. Kasagaran pa katong mga hotlines wala’y mutubag,” he said
(We are hoping that we can polish this. We know that this is the common complaint, that they are already confused about what number to call due to many hotlines existing. And also, most numbers do not respond.)
He said they are exerting all efforts to clear up and improve the system of the Covid-19 hotlines in the city.
To help address this problem, the official said they already hired a private counterpart in developing “centralized communication.”
“Didto na mag-channel down ang atong mga linya kung asa ta necessary i-access. (There, we will channel down our lines to determine where we will necessarily be accessed.) We are looking forward para dili nata malipong og pangita ug unsa na hotline ang tawagan (so that we won’t be confused what number to dial),” he said
Lopez said they are expected to implement it within July.